This report explores how a growing number of CSPs plan to adopt virtual assistants to help them to augment and consolidate their customer service...

Totogi has embraced and advanced what may be a radical approach for many operators: a real-time charging platform that is exclusively built on the...

CSG provides revenue management, payments and customer engagement solutions that are tailored to communications service providers (CSPs). It is...

Communications service providers (CSPs) can implement gamification strategies in call centres to help to improve internal collaboration and customer...

Customers are expecting a highly personalised, consistent and seamless experience across all digital channels when interacting with their...

Communications service providers' (CSPs') attitude towards SaaS-based solutions is undergoing a sea-change driven by the widespread success of such...

This profile assesses the virtual assistant service by IBM, IBM Watson...

CSPs’ customers’ behaviour and expectations have changed in recent years, and the COVID-19 pandemic helped to accelerate the shift...

This profile assesses Kore.ai’s virtual assistant building services for the telecoms...

Customer churn and loyalty are key issues for telecoms operators; gamification can help to resolve...